American Virtual Helpdesk

• About AAdvantage Miles
• About AAdvantage Miles
• About Adventures
• About Adventures
• Flight Bidding & Dispatch
• Acars Systems
• Awards System
• About Charter Operations
• Schedule Search & Tools
• About Events
• Discord Server
• The ScreenShot Center
• About PIREPS (Pilot Reports)
• Aircraft Fleet & Substitutions
• About Monthly Flight Assignments
• About Trip Creator
• Test Chapter Update

About AAdvantage Miles

About AAdvantage Miles

 

 

 

AAdvantage Miles – What It Is

AAdvantage Miles is American Virtual’s in‑house loyalty program.
Every log-in, flight you complete, and many other activities you take part in earn you virtual miles that you can later spend on rewards in our AAdvantage Miles Shop.

• These miles are purely virtual and belong only to American Virtual.
• They are not connected to the real‑world American Airlines AAdvantage program and cannot be transferred, sold, or redeemed outside our virtual airline.

1) What You Can Do With AAdvantage Miles
Earn Miles By Flying and Participating. You can earn AAdvantage Miles in several ways, for example:

• Regular flights
• Completing your flights and filing PIREPs adds miles to your balance.
• Events, Challenges and Special Legs
• Certain group flights, challenges, Adventures, or “featured” routes may grant extra miles or bonuses when you fly them.
• Awards and Recognitions

When staff assign you certain awards or recognitions, you may receive miles along with the award (“Community Miles”)

Each month, staff have a limited pool of “Community Miles” they can use to run flash-events, or other activities to maintain engagement in their Hub. Always check your Discord Hub channel as details will always be promptly communicated there.
The exact earning rates and any current promotions may change over time. Check Crew Center news, Hub announcements, or AAdvantage Miles pages for the latest details.

2. Check Your Balance
You can access AAdvantage Miles from within the Crew Center (look for the “AAdvantage Miles” link in the User Profile menu).
On the AAdvantage Miles main page you will typically see:

• Your current miles balance
• A summary of recent activity (how you earned or spent miles)
• Links to the AAdvantage Miles Shop and any related sections
• This is your “home” for everything related to your virtual miles.

3. Spend Miles in the AAdvantage Miles Shop
The AAdvantage Miles Shop is where you turn your virtual miles into rewards.
Depending on what is currently available, you may find:

• Virtual items – profile badges, special awards, vanity items, or in‑sim perks
• Special one-time use, CAT-Free flights with widebody aircraft
• Event-related rewards – entries or boosts connected to special events or challenges
• Occasional real‑world themed items – when offered by the VA (subject to availability and local rules)

How to use the shop:

• Open the AAdvantage Miles section in the Crew Center and go to the Shop.
• Browse the available rewards and categories.
• Check the price in miles and any notes in the description (for example, rank or availability requirements).
• Redeem the item by confirming your choice.
• Digital or in‑system rewards may apply automatically.
• Physical or manually fulfilled rewards will be processed by Staff; follow any instructions shown.

Some items may:

• Be limited (for example, “once per pilot” or “limited quantity”)
• Require a minimum rank or meeting specific conditions
• Be offered only during a specific event or time window
• Any such limitations will be shown in the item description.

4. Featured Destinations and Special Promotions
From time to time, American Virtual highlights Featured Destinations or runs special promotions tied to AAdvantage Miles. 
When active, these may offer:

• Bonus miles for flying to or from certain airports
• Extra rewards for completing a set of legs or an event series
• Special shop items that are only available during a promotion
• Details for these offers are normally published via:

Hub or VA‑wide announcements (mostly on Discord & on the Facebook group page)
Always refer to the current event description in the CrewCenter to see how miles are earned.

Good To Know

• Virtual only: AAdvantage Miles here are not real airline miles and have no cash value.
• Subject to change: Earning rules, shop contents, and promotions can evolve as the VA grows.
• Check current rules: For any questions about how miles are awarded, what counts for bonuses, or how specific rewards work, refer to the latest information in the CrewCenter or contact your Hub Staff via Discord.

"Disclaimer: AAdvantage® Miles used within American Virtual Airlines (AAVA) are virtual currency created solely for use within AAVA’s online community and programs. They hold no real-world monetary value and cannot be redeemed, transferred, or exchanged for actual AAdvantage® Miles, rewards, or services with American Airlines, its affiliates, codeshare partners, the OneWorld® alliance, or any other entity. AAVA is a non-commercial, hobby-based virtual airline and is not affiliated with or endorsed by American Airlines, Inc."

About Adventures

About Adventures

 

 

Adventures – What They Are

Adventures are American Virtual’s version of “tours”: a series of connected flights that follow a theme, a region, or a storyline.
When you join an Adventure, you commit to flying each leg in order, tracking your progress as you go and working toward completion of the whole journey.

Adventures are designed to be fun, structured experiences on top of your regular flying. They may highlight real-world American Airlines routes, scenic regions, historic flights, or special VA-created itineraries.

1) How To Join an Adventure
You can find Adventures in the CrewCenter under the Adventures section.
When you open an Adventure, you will typically see:

• A short description of the theme and objective
• A list or map of all the legs included
• Any basic requirements, such as aircraft type, rank, or special notes

To start:

• Open the Adventure you are interested in
• Review the description and requirements
• Click the option to join or enroll in that Adventure
• Once you have joined, it will appear in your active Adventures list and you can begin flying the legs in the order shown.

2) Flying Adventure Legs
Each Adventure is made up of individual flights (“legs”) that must usually be flown in sequence.
In practical terms:

• Start with Leg 1 of the Adventure
• Fly the route using the required or suggested aircraft/type (if specified)
• File your PIREP as you normally would through the approved ACARS or manual method
• Once the leg is accepted, it will be marked as completed in your Adventure progress

You then continue with Leg 2, Leg 3, and so on, until you complete the entire Adventure. Some Adventures may allow flexibility in equipment; others may specify the airline, SubFleet, or general aircraft category to keep the experience consistent. The Substitution List always applies.

3) Tracking Your Progress
After you’ve joined an Adventure, you can always return to it to see:

• Which legs you have already completed
• Your current leg and next planned route
• Any notes or special instructions for upcoming flights

The Adventure page acts as your “dashboard” for that journey. You can use it to:

• Confirm which leg you should fly next
• Double-check departure and arrival airports
• Review any comments or updated information from Staff about that Adventure
• Awards, Recognition and AAdvantage Miles

Completing an Adventure is often recognized within the VA, and certain Adventures may:

• Grant a dedicated award or badge on your profile when fully completed
• Be tied to AAdvantage Miles bonuses when they are part of a promotion
• Contribute toward hub- or VA-wide events, challenges, or leaderboards

Not every Adventure will have the same rewards. The description of each Adventure will indicate if there are:

• Special awards
• Bonus AAdvantage Miles
• Event-related perks or recognition

Always read the individual Adventure description so you know what to expect when you complete it.

4) Leaving or Restarting an Adventure
We understand that real life comes first or your interests may change.
If you decide an Adventure is not for you, you may have the option to cancel or leave that Adventure from your progress page.
Cancelling will normally remove it from your active list and may clear any partial progress tracking for that specific Adventure.
You are always welcome to return later and join the same Adventure again (if it is still available and open), starting fresh from Leg 1 if the rules for that Adventure allow it.

Good To Know

Adventures are meant to be fun, structured experiences; they do not replace your normal flying, but give you themed routes to enjoy.
Some Adventures may be time-limited or tied to special events; others may be permanent fixtures you can complete at your own pace.
Requirements such as minimum rank, aircraft type, or route order are shown in each Adventure’s description, always review those before joining.

For any questions about a specific Adventure (progress, rules, or issues with a leg), contact your Hub Staff via Discord or use the VA’s normal support channels.

Flight Bidding & Dispatch

Acars Systems

Awards System

About Charter Operations

Schedule Search & Tools

About Events

Discord Server

The ScreenShot Center

About PIREPS (Pilot Reports)

Aircraft Fleet & Substitutions

About Monthly Flight Assignments

About Trip Creator

Test Chapter Update